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    Demos

    One bakery's bot, in six moments, played the way they arrive on a phone.

    Every conversation below is a real bot document rendered by the same code that draws the preview inside Bot Studio. If the engine changes how a message is sent, these change with it.

    A greeting and a menu

    Three options fit on three buttons, under the message rather than inside it.

    1. They send “hi”
    2. GreetingMessage
    3. Main menuMenu
    4. They send “Track an order”
    5. Order numberQuestion
    Three options arrive as three buttons under the message, the way WhatsApp draws them.

    More than three options

    This is the one that surprises people. WhatsApp allows three buttons, so a fourth option turns the whole menu into a list behind one row, and your options are a tap away instead of on the screen. Write menus of three where the choice matters.

    1. They send “Place an order”
    2. Today's cakesMenu
    Five options are not five buttons. WhatsApp sends one row that opens a list, so the cakes are behind a tap.

    An answer the bot keeps

    1. Order numberQuestion
    2. They send “SB-1042”
    3. Where the order isMessage
    The answer is kept as the order number, and the next message says it back.

    A form in the chat

    Three questions on one screen instead of three turns. Forms has the rest.

    1. Delivery detailsForm
    2. They send “Delivery details sent”
    3. Got the addressMessage
    The form opens inside WhatsApp. What they fill in comes back as answers the bot can use, and lands in Form Responses.

    From cart to order

    1. They send “That is everything”
    2. Place the orderFunction
    3. Order confirmedMessage
    Placing the order sends nothing by itself. It puts the cart into Orders, and the next step is what the customer reads.

    Asking for a person

    The bot stops, and the conversation arrives in your team's inbox. It stays quiet until whoever picked it up is finished.

    1. They send “Can I talk to someone?”
    2. Pass to the teamFunction
    The bot stops, your team gets the conversation, and the project's own handover message is what the customer reads.