OleonA conversation has an owner.
Assign it and the rest of the team can see who has it. The alternative is two people replying to the same customer with two different answers, which is the failure every team discovers in its first busy week.
Shared team inbox
The inbox your team actually lives in.
Four channels arriving in four apps on one person's phone is not a support desk. It is a single point of failure who occasionally goes on leave. A shared inbox is the fix, and most of what makes one usable is not the inbox itself but what surrounds it.
Labels carry an owner too.
Every label records who applied it and whether a person or the agent did. When a customer asks why they were marked as a refund case, the inbox can say.
Search reaches the whole history.
The server answers, not a cache in the browser, so a message from eighteen months ago is found as fast as one from this morning and is found from any device.
It reads Sinhala, Tamil and Singlish.
Including Singlish converted to Sinhala script, which matters because that is how a large share of Sri Lankan customers actually type.
Tech specs
Every one of these is a screen in the product.
- One inbox, every channel
- Assign a conversation
- Labels, with an owner
- Saved replies
- Search the whole history
- Presence and last seen
- Delivered and read ticks
- Voice notes and video messages
- Singlish to Sinhala
- Away mode
Questions
Before you ask.
The ones we hear most about Shared team inbox. If yours is not here, the answer is a message away.
How many people can share one inbox?
Seats come with the plan and more can be added. Chat, Connect and Scout are priced separately, so a team can buy the inbox without buying the agent.
Can two agents work the same conversation?
They can see it, and presence shows who is in it. Assignment is what stops them answering over each other.
Does the history survive if we disconnect a channel?
Yes. Messages are only ever added to or marked read. Nothing edits or deletes a message once it has arrived, so the record of a conversation outlives the connection it came in on.
Keep exploring.
More of what Oleon does.
All solutionsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
