Instagram DM inbox

Instagram DMs,
answered by
a team, AI, or Scout.

Instagram is where a purchase starts far more often than where it finishes, and the handover between the two is where it gets lost. A DM answered four hours later by whoever had the password is a sale that went somewhere else.

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Stories

A reply is a conversation.
With the story attached.

Story replies are conversations too.

A reply to a story arrives as a message with the story attached, so the answer makes sense to whoever picks it up cold.

Connecting

What Instagram asks for.
And what you get once you are in.

It needs a professional account.

A business or creator account linked to a Facebook Page. That is Meta’s rule, and the wizard checks it up front rather than failing later.

The customer is one person.

A DM on Instagram and a message on WhatsApp later are one contact with one history, not two leads in two tools.

Answered by a team, not a password.

Assign a DM and everyone can see who has it. The reply goes out from the inbox, not from whoever is logged in to the app that afternoon.

Tech specs

Every one of these is a screen in the product.

Instagram
A wizard for each channel
Channel ownership
Live connection status
One inbox, every channel
Assign a conversation

Questions

Before you ask.

The ones we hear most about Instagram DM inbox. If yours is not here, the answer is a message away.

What kind of Instagram account do we need?

A professional account, business or creator, linked to a Facebook Page. A personal account cannot hand its messages to any platform.

Can we answer comments as well as DMs?

Messages are the inbox. Comment handling depends on the permissions granted during connection.

Does Instagram have a messaging window like WhatsApp?

Yes. Instagram allows a standard reply window after a customer's message, with narrower options outside it. The rules differ from WhatsApp's, which is one reason the two are set up separately.