Oleon
Steps.
A step is one thing the bot does: send a message, give choices, ask a question, check something, look something up.
Scout
Your WhatsApp, Messenger, Instagram, web chat, or Telegram bot.
Drawn, not coded.
Scout answers customers on WhatsApp, Messenger, Instagram, Telegram and your website while your team is busy. You build what it says in Bot Studio, as a flow: steps on a canvas, joined by the answers between them. Nothing reaches a customer until you make it live.
Draw the bot on a canvas. Every step, and where each answer goes.
Flows
A flow is a conversation, drawn.
Each step says something. Each answer picks the next.
In Bot Studio. Steps on a canvas. A menu has an exit for every option, a lookup has one for found and one for not found, and you draw where each one goes.
On WhatsApp. The same flow, as the customer sees it: real buttons, and an answer from your own system, in seconds, at any hour.
An example conversation. The bot says: Hi! Welcome to Northbay. What can we help with? The customer taps Track an order. The bot asks for the order number, the customer sends 1042, and after looking it up the bot replies: Order 1042 left Colombo this morning. It arrives tomorrow.
Exits.
Every way a step can end is an exit. Draw a line from each to the step that comes next, and the conversation follows it.
Flows.
A bot can hold several. Taking an address is one flow, and the three that need an address use it instead of repeating it.
Steps
Everything a step can do.
Talk, decide, sell, and bring in a person.
Send a message. Text, a picture, a link, a form or a product, in one go.
Give choices. Buttons for up to three, a list for more. Typed words match too.
Ask a question. A name, a number, an email. The answer is checked and saved.
Check something. Branch on what the bot knows: an answer, a label, the order total.
Remember something. Keep a value for later, and put it back into any message.
Look up or send data. Ask your own system for an order's status, mid-conversation.
Show products. One product, a list, a carousel or the catalog, then wait for the order.
Submit an order. The cart becomes a real order in Orders, marked as placed by Scout.
Send a form. A WhatsApp Form for an address or a booking, answers kept.
Wait for approval. The team checks the payment slip. A label, and the bot carries on.
Request a person. Someone is assigned, and the bot stays quiet until they close it.
Use another flow. Build taking an address once, and use it from every flow that needs it.
Oleon Scout vs popular AI agents
About 95% less, all in.
A flow costs nothing to think.
Oleon Scout
Popular AI agents
0.2¢per reply: WhatsApp's charge only, no AI
4–5¢per AI reply, set by the platform
US$20for the same 10,000 replies
US$400–500for 10,000 AI replies
No AI neededit says exactly what you drew
Their modelchosen for you
Day and nightat no AI cost at all
Every messagebilled, day and night
The popular-agent figures are a leading messaging platform’s own published price for its business AI agent from 1 August 2026, US$2 per 1M tokens, about 4–5¢ a message, including delivery. A Scout reply comes from a flow you built, so it uses no AI model and no tokens. It costs only the WhatsApp service-message charge for Sri Lanka, US$0.002 a reply, from 1 October 2026. Rates differ by country. Prices as of 28 September 2026.
Triggers
It starts itself.
On a word, or on what they do.
A customer says hi and the welcome flow begins. They place an order from your catalog and the order flow takes it, with the cart already read.
- An order is placed
- A form is sent
- A product is asked about
- A location is shared
Languages
Their language.
One flow.
Every step holds its words in each language the bot speaks. The customer picks one at the start, and the whole conversation follows.
Going live
Check it. Try it. Then publish.
Customers only ever meet the live version.
Problems, before customers find them.
A missing exit, a form that is not published, a product WhatsApp will not show. Each one listed with the step it is on, before anything is published.
Talk to it first.
The Test panel runs the draft on the real engine. Send it an order or a form the way WhatsApp would, and walk every branch.
Every version kept.
Publishing saves a version and asks before it goes live. If the new one is wrong, make the last one live again from Deployments.
Tech specs
Everything in Scout.
- Bot Studio canvas
- Menus, questions and conditions
- Lookups to your own system
- Products, carts and orders
- WhatsApp Forms
- Request a person
- Triggers on orders and forms
- Several languages
- A test panel and a problems list
- Versions and deployments
Questions
Before you ask.
The ones we hear most about Scout. If yours is not here, the answer is a message away.
Do we need a developer?
No. Bot Studio is the whole interface. A developer helps only when a step has to call your own system.
Can we test it before customers see it?
Yes. The test panel runs the draft on the real engine. Anything it does for real, such as placing an order, happens for real in a test too.
What is the difference between Scout and AI?
Scout answers from a flow you drew, so it says exactly what you wrote. AI answers from your knowledge base in its own words. Both answer in the Inbox, and either hands over to a person.
Keep exploring.
More of what Oleon does.
All productsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
