OleonIntroducing Queue
BetaWho to answer first, ready when you are.
Every morning and after lunch, your chats are waiting in the right order, each with a reply drafted. Buyers and regulars at the top. You read, tweak and send.
In beta. Not every part described here is switched on yet, so read it as what it will do.
- DilaniQuestionWhat time do you close today?
- RuwanOrderPaid for order #1042, thanks!
- KavinduNew leadHow much is the gift box?
- IsharaComplaintMy parcel still hasn't come
- AmalNew leadDo you deliver to Kandy? Need 5
- NadeeshaReturningIs the blue saree back? I'll take two
How it works
Three steps. No sorting by hand.
Set it once. It sorts every day.
It spots your regulars. Anyone who has bought before is marked the moment they write again.
It reads each message. A new lead, a question, an order or a complaint, from the words they wrote.
It is ready when you sit down. In the morning and after lunch, the people to answer first are at the top.
Your rules
You decide what comes first.
Not ours. Change them any time.
- 1ReturningHas bought from you before
- 2New leadAsking a price, a size, delivery
- 3ComplaintLate, wrong or broken
- 4OrderPaid, tracking, changes
- 5QuestionOpening hours, directions
Your day
Twice a day, already sorted.
Pick the times. Queue has it ready.
The morning Queue. Everything that came in overnight, in the order worth answering.
The after-lunch Queue. The morning's new chats, sorted while you were out.
Times shown are an example. Set whichever suit your team.
Drafted for you
It writes the reply. You press send.
Nothing goes out without you.
What they need. Each chat opens with a short list of what to answer, so nothing gets missed.
A reply, already written. In your tone, from your products and prices. Change a word or send it as it is.
Can run on the AI you already have.
No extra AI bill.
Connect Oleon to Claude, ChatGPT, Gemini or Le Chat once. It sorts your chats and drafts the replies, on the plan you already pay for.
Custom connectors depend on your plan with each provider.
Compare
Stop answering whoever wrote last.
The order of a good morning.
Newest first
Whoever wrote last is on top.
- Leads answered first
- Regulars spotted
- Your own order
- Replies drafted
- NoneTime spent sorting
Sort by hand
Scroll, read, decide, every day.
- Leads answered first
- Regulars spotted
- Your own order
- Replies drafted
- Every dayTime spent sorting
Queue
Sorted and drafted for you.
- Leads answered first
- Regulars spotted
- Your own order
- Replies drafted
- NoneTime spent sorting
More sales
The buyer hears from you first.
Reply fast to the ones who buy.
- Harvard Business Review study, 2011
- 7×more sales chats when you reply within the hour.Harvard Business Review study, 2011
- MIT study, 2007
- 21×less likely to go anywhere if you reply in 30 minutes, not 5.MIT study, 2007
- Harvard Business Review study, 2011
- 23%of businesses never reply. The rest take about two days.Harvard Business Review study, 2011
- Meta, 2023
- 600Mbusiness chats a day on WhatsApp, Messenger and Instagram.Meta, 2023
From studies of online enquiries, mostly in the US. The lesson for chat: reply fast.
Numbers here are an example.
Tech specs
What this one holds.
- Spots returning customers
- Sorts messages by what they ask
- Your own sorting rules
- Choose the times it is ready
- Leads at the top
- Suggests what to reply
- Drafts each reply for you
- Opens straight into the Inbox
- Can run on your own AI plan
Questions
Before you ask.
The ones we hear most about Queue. If yours is not here, the answer is a message away.
Does it send replies for me?
No. Queue puts the chats in order and drafts a reply for each, with what the customer needs answered. A person reads it, edits it if needed, and presses send.
How does it know who is a returning customer?
From your own records. Anyone with a past order or deal on file is marked as returning when they write again.
Can I change how messages are sorted?
Yes. You choose the kinds of message and which comes first. The next Queue uses the new order.
Does it work with Sleep Mode?
Yes. Sleep Mode answers overnight, and in the morning Queue puts those chats in order, with the leads the AI found at the top.
Do I need a separate AI budget for it?
No. Queue can run on the AI you already pay for: Claude, ChatGPT, Gemini or Le Chat. Connect Oleon to it once, and the sorting and drafting use your existing plan. No API key, and nothing extra from us.
Keep exploring.
More of what Oleon does.
All productsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
