OleonTelegram business inbox
Telegram, for the customers
who insist on it.
Telegram is rarely anybody's main channel and is frequently the one a specific set of customers refuses to leave. The cost of supporting it should be one wizard, not a second product.
Setup
One wizard.
Not a second product.
A bot, its token, and you are in.
Telegram gives business messaging to bots. The wizard walks through making one and pasting its token, and the channel joins the inbox with an owner and a live status like every other.
The least constrained channel
Just send it.
Fewer rules than the rest.
No template regime.
Telegram has no approved-template requirement and no 24-hour window, so an outbound message does not need clearing first. It is the least constrained channel on this list.
Bigger files.
For teams sending documents rather than photographs. They arrive in the thread, next to the question they answer.
Same inbox, same records.
It joins the queue with everything else, and the activity log does not care which channel a message arrived on.
Found by name.
A bot has a public username, so a customer can start a chat from a link or a search in Telegram, without your phone number.
Tech specs
Every one of these is a screen in the product.
- Telegram
- A wizard for each channel
- Channel ownership
- Live connection status
- Images and documents
- One inbox, every channel
Questions
Before you ask.
The ones we hear most about Telegram business inbox. If yours is not here, the answer is a message away.
Do we need a Telegram bot?
Yes. Telegram gives business messaging to bots, and the wizard walks through creating one and pasting its token.
Are there message limits?
Telegram applies rate limits rather than a template regime or a reply window.
Can customers find us by username?
Yes, a bot has a public username people can start a chat with.
Keep exploring.
More of what Oleon does.
All channelsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
