OleonInbox
WhatsApp, Messenger, Instagram, web chat, or Telegram messages.
All in one inbox.
Most teams answer customers in four apps on one person's phone. Inbox puts every channel in one place, gives each conversation an owner, and keeps the history where the next person can find it.
Every channel lands in one inbox. All seven, side by side.
In the thread
Built for the conversation.
Every message where it belongs.
Every channel, one thread.
Whichever app they write from, it stays the same conversation: same history, same labels, same person answering.
7
Channels, one shared inbox.
WhatsApp, Instagram, Messenger, Facebook, Telegram, web chat, and SMS, answered by the whole team from one list.
Delivered, read, and who is there now.
Ticks on the message and presence on the person, both live. No guessing whether they saw it.
Saved replies
Your best answer, one click away.
Write it once, send it forever. Text, photos and files, grouped the way your team thinks.
Voice notes and video, in the thread.
Listen, watch and reply without leaving the conversation.
Photos and files, kept with the chat.
The receipt is next to the question it answers, not lost in a phone’s gallery.
Step away. Nothing is lost.
Away mode locks the screen and tells your team nobody is watching. Whatever arrives waits, stacked by person, for when you are back.
Heard, even in another tab.
A desktop notification when a customer writes, with the workspace in a background tab.
Teamwork
Assign it. Label it. Find it.
Nothing slips through.
Owners.
Assign a conversation and everyone can see who has it. No more two people typing the same reply.
Labels.
Named, coloured labels with icons, and a record of who applied each one. Filtering still means something next month.
History.
Search reaches every message. A conversation from a year ago answers like one from this morning.
Languages
Speaks your customers’ language.
Sinhala, Tamil, English and beyond.
Sinhala and Tamil are shaped properly rather than shown as boxes, and Singlish typed on an English keyboard goes out in Sinhala script.
Mobile
The whole inbox.
In your pocket.
Add Oleon to your home screen and it runs full screen, like an app, with a tab bar, a large title and a chat that takes the whole display.
Take it, standing up.
The notice that says a thread is not yours is the button that makes it yours.
Hold for the menu.
Reply, forward, copy. The desk’s actions on the gesture a phone has.
Tech specs
Everything in Inbox.
- One inbox, every channel
- WhatsApp, Instagram, Messenger, Telegram and web chat
- A guided setup for each channel
- Live connection status
- Assign a conversation
- Labels, with an owner
- Icons on labels
- Saved replies
- Search the whole history
- Presence and last seen
- Delivered and read ticks
- Forward messages
- Voice notes
- Video messages
- Images and documents
- Singlish to Sinhala
- Away mode
- Desktop notifications
Questions
Before you ask.
The ones we hear most about Inbox. If yours is not here, the answer is a message away.
Can two agents answer the same customer?
They can, and the conversation records who sent what. Assigning it is how you stop them needing to, and the assignment is visible in the list rather than agreed in another chat.
Does it work on a phone?
Yes. The workspace installs to the home screen and runs full screen with a tab bar, and the chat takes the whole display. It cannot notify a phone whose screen is off yet, so it is a working app rather than a pager.
What happens to the history if we stop paying?
Conversations are records. They are kept, and they are exportable. Nothing in the product deletes a message a customer sent you.
Keep exploring.
More of what Oleon does.
All productsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
