OleonMessages cannot be edited or deleted.
Once a message arrives, nobody on your team can change it or remove it. A chat from months ago still says exactly what it said.
Keep proof of every conversation
When someone asks "who said that?", you can show them.
Every business is sure it will remember what happened, right up to the first time a customer disputes it. The record that helps is the one that was written down at the time, before anyone knew it would be needed.
What your team did, and when.
Actions in the workspace are recorded as they happen, so you can see who did what without asking around.
What the AI did, too.
When the AI answers or looks something up, that is recorded the same way a person's action is, and replies it was unsure of are set aside for review.
A bill you can check.
Usage is shown in detail, so you can see exactly what you are paying for.
Tech specs
Every one of these is a screen in the product.
- Reported messages
- Call logs
- Activity logs
- Agent tool logs
- Usage over time
Questions
Before you ask.
The ones we hear most about Keep proof of every conversation. If yours is not here, the answer is a message away.
Can someone on our team delete a message?
No. Messages are only ever added or marked as read. Removing a person's data on their request is handled separately and deliberately.
Is the history lost if we clear the browser or change computers?
No. History is kept on our servers, not in your browser, so it is the same on every device.
Does it cover what the AI said?
Yes. Every AI reply is in the chat, and what it looked up is recorded.
Keep exploring.
More of what Oleon does.
All solutionsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
