OleonCustomer support on WhatsApp
Lots of messages.
One happy team.
Customers write to you on WhatsApp, Instagram, Facebook and Telegram. Oleon puts every message in one place, so your whole team can help and nobody is left waiting.
Why
One phone can’t do it all.
A whole team can.
Before: messages everywhere.
Four apps on one phone, and one person trying to keep up. When they are busy, customers wait.
After: one inbox, the whole team.
Every message from every app in one place, and everyone on your team can help.
How it works
Three easy steps.
Every time.
A customer writes.
From WhatsApp, Instagram, Facebook or Telegram. It shows up in your inbox straight away.
Someone says “I’ve got it.”
One person takes the chat, and everyone can see who. So nobody answers twice, and nobody is forgotten.
They get an answer.
Blue ticks show the customer has read it. Happy customer, job done.
Teamwork
Nobody has to say it twice.
The whole chat goes along.
When one teammate hands a chat to another, the new person sees everything already said. The customer never has to start again.
Little helpers
Small things.
That save a lot of time.
Write it once. Send it forever.
Save the answers you type every day. Next time, one click and it’s sent.
Sticky notes for chats.
Put a coloured tag on a chat, like “Paid” or “To send”, and find them all in one tap.
Find any message.
Type a word and find it, even if it was sent last year.
A ping when someone writes.
Your computer lets you know, even when you are looking at something else.
Going for lunch? Press away.
Your team can see you’re away. New messages wait safely until you are back.
Anywhere
Help customers on the go.
Right from your phone.
Add Oleon to your phone’s home screen and it opens like an app. The whole inbox, in your pocket.
Tech specs
Every one of these is a screen in the product.
- Every app in one inbox
- Give a chat to a teammate
- Colour tags on chats
- Ready answers
- Search every old message
- See who is online
- Know when they read it
- A ping when someone writes
- An away button
- Type Singlish, send Sinhala
- Works on your phone
Questions
Before you ask.
The ones we hear most about Customer support on WhatsApp. If yours is not here, the answer is a message away.
How many people can help at once?
As many as you have seats for. Seats come with your plan, and you can add more.
What if two people answer the same customer?
They won't need to. When someone takes a chat, everyone can see it's theirs, so the others leave it.
Can I answer from my phone?
Yes. Add Oleon to your phone's home screen and it opens like an app.
Do I need to be good with computers?
No. If you can use WhatsApp, you can use Oleon. It works the same way: pick a chat, type, send.
Keep exploring.
More of what Oleon does.
All solutionsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
