OleonAnswer questions automatically
Asked a hundred times.
Answered every time.
Most customers ask the same few things: prices, opening hours, delivery. Oleon answers those for you, day and night, and passes the tricky ones to your team.
Why
Same question, all day long.
One answer can cover them all.
Before: typing it again and again.
Four people, one question, four times the same answer typed by hand.
After: answered for everyone.
Write the answer once. Everyone who asks gets it straight away, even at midnight.
How it works
Two ways to answer.
Use one, or both.
Buttons you set up.
Drag and drop your questions and answers. The customer taps a button and gets exactly what you wrote. No coding.
An assistant that reads your information.
Give it your prices, rules and FAQs. It understands the question however it is typed, and answers using only what you gave it.
Safe
When it doesn’t know, it doesn’t guess.
It gets a person.
A made-up answer is worse than no answer. So when a question is outside what you gave it, it says so and passes the chat to your team, with everything already said.
Little helpers
The small touches.
So it feels like you.
Say hello first.
New customers get a warm welcome the moment they write.
A gentle nudge.
If a customer goes quiet, a friendly follow-up can go out for you.
Try it first.
Test your answers yourself before any customer sees them.
Change your mind? Go back.
Every change is saved. Put an older version back with one click.
It tells you when it’s unsure.
Replies it isn’t sure about are set aside for someone to check.
In your customer’s language.
Answers in Sinhala, Tamil and English, whichever the customer writes in.
Tech specs
Every one of these is a screen in the product.
- Buttons you set up
- An assistant that reads your info
- A hello for new customers
- A gentle follow-up
- Passes tricky chats to a person
- Unsure replies set aside for you
- Try it before customers see it
- Go back to an older version
- Every answer in your inbox
- Sinhala, Tamil and English
Questions
Before you ask.
The ones we hear most about Answer questions automatically. If yours is not here, the answer is a message away.
Will it say something wrong to my customers?
Buttons only ever say what you wrote. The assistant answers only from the information you gave it, sets aside replies it isn't sure about for someone to check, and every answer is in your inbox for your team to read.
Do I need to know coding?
No. Buttons are made by dragging and dropping. The assistant we set up together with you, because the information you give it is what makes it right.
Buttons or the assistant: which one should I use?
Buttons for the questions you know are coming and want answered exactly. The assistant for everything else. They work in the same inbox, and many businesses use both.
Can my team still reply?
Yes, any time. Automatic answers and your team's answers are in the same chat.
Keep exploring.
More of what Oleon does.
All solutionsIt starts with one conversation.
Bring the channels you already answer on into one place, and see what the rest of the week looks like.
Not ready to sign up? Join the waitlist and we will come to you.
